Return Policy

NotifyTechAI is a digital software-as-a-service (SaaS) subscription, not a physical product. Once a subscription payment is made and access to the paid plan is granted, that access is considered delivered in full.

We do not provide refunds for any of the following, which do not constitute valid grounds for a return:

• Deciding not to use the platform after purchasing a paid plan
• Forgetting to cancel before a renewal, or not using the workspace during a billing period
• Changing your mind about a plan you selected, including switching to a lower-cost plan mid-cycle
• Dissatisfaction with features that were described accurately at the time of purchase
• A team member's individual usage, performance, or account behaviour

Once payment for a billing period is confirmed, that period's fee is earned and is not refunded, whether in full or in part, regardless of how much of the subscription period remains or how much the workspace was actually used.

NotifyTechAI provides a Free Trial before any payment is required, specifically so you can evaluate whether the platform fits your business before committing to a paid plan. We expect the Free Trial — not a post-purchase refund — to be the mechanism by which you decide whether to subscribe.

We encourage you to use the Free Trial fully, and to contact our support team with any questions about plan features or limits, before upgrading to a paid subscription.

While our default position is no refunds, we may, at our sole discretion, consider an exception in narrow circumstances such as:

• A duplicate charge for the same billing period, caused by a payment or system error
• A confirmed billing error on our part (e.g. you were charged for a plan you did not select)
• A confirmed, sustained failure to provide access to the platform due to a fault on our end, where the issue was not resolved within a reasonable time after being reported

These are illustrative examples, not guarantees — each request is reviewed individually, and being reviewed does not mean it will be approved.

Cancelling your subscription and requesting a refund are different things. Cancelling stops future renewals — you keep access until the end of your current billing period, as described in our Terms & Conditions. Cancelling does not, by itself, refund any amount already paid for the current or past billing periods.

If you believe your situation falls within Section 4 above, email support@notifytechai.comwith the subject line "Refund Review Request" and include:

• Your registered account email and business/workspace name
• The payment order ID and date, visible on your Billing page payment history
• A clear description of the issue and why you believe it qualifies for review

We aim to respond to review requests within 7 business days.

NotifyTechAI retains sole discretion over whether a refund exception applies and, if approved, the amount refunded. Decisions communicated by our support team on a refund review are final.

We may update this Return Policy from time to time. When we make material changes, we will notify you via:

• An email to the address registered on your account
• An in-app banner visible at your next login

The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform after the effective date constitutes acceptance of the updated policy.

For any questions about this Return Policy, reach out to us: